UKAS Laboratory management – Role of the quality manager and technical management
Course programme
This lively and interactive three-day course is designed to help learners develop their understanding of how the business and management processes of laboratories can be combined effectively with the requirements of ISO/IEC 17025:2017.
Learners taking this course will gain robust understanding of the laboratory management requirements of ISO/IEC 17025:2017 and be able to identify the various responsibilities for overall laboratory management.
What are the benefits?
By the end of this course, learners will:
- Have a basis for deciding which tasks fall within the remit of quality management and technical management roles
- Be able to identify the various responsibilities for overall laboratory management
- Understand how effective management controls can be implemented
- Be confident in planning and implementing a laboratory management system that meets the requirements of ISO/IEC 17025:2017
Contents
The course will cover:
- Structural Requirements
- Organisation & Management Structure
- Role Descriptions for Quality -Manager & Technical Manager
- Impartiality & Confidentiality
- Laboratory Facilities, Conditions, Equipment and Reference Materials
- Metrological Traceability
- Management of Externally provided services
- Review of Requests, Tenders, and –Contracts
- Methods (including Selection, Verification, Validation and Sampling)
- Evaluation of Measurement Uncertainty
- Handling Items
- Ensuring the Validity of Results
- System Documentation and Control of Records
- Reporting of Results
- Risks and Opportunities for Improvement
- Internal Audits & Audit Programme Planning
- Non-conforming Work, Corrective Actions & Complaints
- Management Review
Who should attend?
This course is aimed at personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed.